Returns and complaints

I. Returns

The Client who is a consumer has the right to return the purchased product without providing any reason within 14 calendar days from the day on which they took possession of it.

Only products which do not contain any signs of use and have labels can be returned.

The statement on the withdrawal from the agreement shall be submitted:

in writing to: APMAR TRADE sp. z o.o., ul. Jana Szczyrki 11, 54-426 Wrocław, POLAND;
via electronic mail to the following address: support@techland-merch.com.

A sample withdrawal form can be found [HERE]. The Client can use the sample form, but it is not obligatory.

The Client must immediately, no later than 14 calendar days following their withdrawal from the agreement by submitting the statement on the withdrawal from the agreement via electronic means, return the product to the Seller, by sending it to the following address:

APMAR TRADE sp. z o.o.

ul. Jana Szczyrki 11, 54-426 Wrocław, POLAND

with an annotation “Return - Techland Merch”. The Client may send the returned product together with the statement on the withdrawal from the agreement provided the statement is submitted in writing.

In the event that the Customer notifies the return by means of the Returns Platform, the Customer has an opportunity to process the return free of charge, using the „Inpost quick returns” service. A code enabling the Customer to send the return at a parcel locker will be provided to the Customer promptly upon completing the procedure of the Product return by means of the Returns Platform. The Product being returned shall be properly packed in such a manner that it is secured from damage, defect or loss. The Customer shall attach the proof of purchase to the returned Product. By deciding to send the returned Products in a different way than using "Inpost quick returns", the Customer is obliged to bear the direct costs of returning the Product to the Seller.

The Products which are returned at the expense of the Seller or by cash on delivery will not be accepted.

The Seller immediately, no later than 14 calendar days following the day of the receipt of the statement on the withdrawal from the Sales Agreement by the Client, shall return all payments made by the Client to the Client, including shipping charges (except for extra costs resulting from the choice of the shipping method made by the Client other than the least expensive shipping method available in the on-line shop). The Seller may withhold the reimbursement of payments received by the Client until the receipt of the product or until the Client supplies evidence of having sent back the product, whichever comes first.

The refund is made using the same payment method as used by the Client. In the case of COD (cash on delivery), the Client should indicate the bank account number to which they want to receive the refund.

(Detailed information is available in the Terms and Conditions, which can be found [HERE].

II. Complaints

Should the product prove to be defective, the Client can submit a complaint. A complaint can be submitted among others by the dedicated platform, which is available under the following address: https://techland-merch.com/rma-open.php (hereinafter referred to as: “Complaint Platform”), which was created especially for the shop’s Clients, so as to simplify the product complaint procedure. Using the Complaint Platform is the fastest and the easiest way to submit a product complaint, but it is not obligatory The Client may also submit a complaint:

in writing to: APMAR TRADE sp. z o.o., ul. Jana Szczyrki 11, 54-426 Wrocław, POLAND;
via electronic mail to the following address: support@techland-merch.com.

A sample withdrawal form can be found [HERE]. The Client can use the model form, but it is not obligatory. Using the withdrawal form is not necessary in particular in the event of submitting a complaint by the Client via Complaint Platform.

For the purposes of verification of the defect, it may be necessary to attach the photographic documentation, showing the defect of the product, to the complaint, which will allow the Seller to consider the complaint without the need to return the defective product by the Customer.

The Client can’t withdraw from the Sales Agreement if the defect is minor.

The Client has the following rights:

the right to exchange the product for the one that is free from defects or to remove the defect;
the right to reduce the price of the product or to withdraw from the sales agreement, unless the Seller immediately and without significant inconvenience for the Client exchanges the product for the one that is free from defects or removes the defect. This limitation does not apply if a product was already exchanged or repaired by the Seller or the Seller didn’t meet the obligation to exchange the product for the new one that is free from defects or to remove the defect;
if the Client is a consumer, they have the right to demand the exchange of the product for one that is free from defects instead of the removal of the defect proposed by the Seller, unless bringing the product to conformity with the sales agreement in the way chosen by the Client is impossible or would require excessive costs as compared to the solution proposed by the Seller.

The seller shall reply to the Client’s complaint immediately, no later than 14 calendar days following the day of its submission. The lack of the Seller’s reply within the above deadline means that the Seller recognised the claim as justified.

The Client is obliged to return the claimed product only if it’s impossible to consider the complaint without an eye inspection of the product by the Seller or if the complaint is accepted and the Seller expressly declares that he expects the product to be returned. The return should be made to the following address:

APMAR TRADE sp. z o.o.

ul. Jana Szczyrki 11, 54-426 Wrocław, POLAND

with an annotation “Claim - Techland Merch”, unless the Seller explicitly declares that they do not expect the Client to return the product.

In the event that the Customer lodges a complaint by means of the Complaints Platform, the Customer has an opportunity to process the return the Product being the subject of the complaint free of charge, using the „Inpost quick returns” service. A code enabling the Customer to send the return at a parcel locker will be provided to the Customer promptly upon completing the procedure of the Product return by means of the Complaints Platform. If the Customer uses a different method of returning the advertised Product to the Seller, the Customer is obliged to bear the direct costs of returning the Products to the Seller, which will then be returned to him by the Seller.

(Detailed information is available in the Terms and Conditions, which can be found [HERE].